25% off your first order with code · Free shipping above ₹1,000 · Return & Refund Policy
BHOR
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Made by hand.Made right, if it isn't.

Every piece is made in small batches, often just for you. Changed your mind? Send it back and get store credit. Damaged on the way to you? We make it right.

Last updated 4 November 2026
Something not right?

Tell us what happened.

Pick one, and we'll show you exactly what to do and by when.

Full refund

Broken on the way to you? We make it right.

The only case for a full refund. Or a free replacement, if you'd prefer. Only with an unboxing video recorded before opening.

24 hoursfrom delivery to tell us
Start filming firstPress record before you touch the tape, with the sealed parcel and label in view.
Message us in 24 hoursCall or WhatsApp +91 96715 93006 with your order number and the full, unedited video.
We check it in 1 working dayKeep the item, box and packing until we reply. If we need them back, pickup is on us.
Full refundBack to the UPI, card or bank account you paid with, or a free replacement if you'd prefer.
How to film your unboxing ↓
Not covered

When we can't help.

No refund, replacement or store credit in these cases.

Lit, used or damaged by youCustom or personalised piecesMisuse or ignoring care instructionsNo video, or a video started after openingDamage reported after 24 hoursOther issues reported after 3 days
The one rule

Film before you open.

Start recording before the parcel is opened. No video, no claim.

REC00:00

Sealed parcel firstHit record before touching the tape. Show all sides and read the shipping label on camera.

REC00:12

Open it on cameraKeep filming as you cut the tape and open the flaps. Don't stop or pause.

REC00:31

Take the piece outLift it out slowly in good light, keeping it in frame and in focus.

REC00:47

Show the damage up closeHold the camera steady on any crack or break before you move anything.

We encourage every customer to record an unboxing video, to avoid last-minute clashes. It's the only proof we can accept, and it protects you as much as us.

We film our side too. Every parcel is packed and sealed on camera before it leaves us, and you can watch that video on your order's tracking page. When we check a damage claim, we compare our packing video with your unboxing video.

We can only judge a claim by what your video shows. Random, shaky, dark or unclear shots, videos that start after the parcel was opened, edited or cut videos, and photos sent on their own can't be accepted. If the video doesn't clearly prove the damage happened in transit, the claim is closed and no further investigation is carried out.

Photos or videos edited or created with AI, or altered in any other way, to falsely claim a refund will be treated as fraud and met with legal action.

Team BHOR

Getting paid back

Refund or store credit.

Refunds are for transit damage and orders cancelled within 24 hours. Store credit is for returns and for wrong or missing items.

Refunds · back to you in about a week

Claim approvedwithin 1 working day
Refund startedsame or next working day
Processedby UPI, back to the account you paid from
In your accountusually 5–7 working days

Refunds go back to the UPI, card or bank account you paid with.

Store credit · move your cursor over the mandala

BHOR · Store creditFull valueof your order, to spend on anything in the shop
CODE SENT BY EMAIL
Valid 3 monthsfrom the day it's issued
Use it on anythingincluding Build a Box
One orderworth at least the credit; can't be split
Not cashand can't be combined with other codes

Need a hand with your order?

Damaged in transit? Tell us within 24 hours of delivery, with your unboxing video. Anything else, within 3 days.

WhatsApp +91 96715 93006Call usTrack my order
Or email businesswithbhor@gmail.com
The fine print

Good to know.

I opened the parcel before filming. Can I still claim?

Unfortunately not. Damage in transit can only be proven with a video that starts before the parcel is opened, so we can't accept claims without one.

I don't like the colour now that it's here. Can I return it?

Yes. Tell us within 3 days of delivery and send it back unused to our Kaithal address at your cost. Once it passes our quality check we give you store credit for the full order amount, to spend on anything in the shop.

Can I cancel after 24 hours?

No. By then your order is being packed and handed to the courier. If it arrives damaged, it's still covered.

My Lippan piece looks a little different from the photo.

Mirror placement, colours and textures vary in every handmade piece. If it's clearly a different design or colour from what you ordered, we'll treat it as a wrong item.

Can I return a gift I received?

Gifts follow the same rules. For damage in transit we send the replacement or credit straight to you; any refund goes to the person who paid.

Shipping at a glance
  • 5–14 days across India, depending on your location, with a tracking link by email.
  • Free on orders above ₹1,000. Below that, a flat fee is shown at checkout before you pay.
  • Prepaid, no cash on delivery. Pay by UPI, card or net banking, so fragile pieces travel safely.
  • Fragile pieces like Lippan mirrors and candles in glass are double-boxed and padded by hand. We ship with India Post Speed Post. Read the full shipping policy.
Your rights and the fine print
  • Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
  • Complaints are acknowledged within 48 hours and resolved within a month. Our grievance officer's details are on the Terms & Authenticity page.
  • Still not happy? Contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint through e-Daakhil.
  • Seller: BHOR (sole proprietorship), 485/Sector-20, HUDA, Kaithal, Haryana 136027 · GSTIN 06AKNPB3729Q1ZP.